INVOLI – Support Engineer – sUAS News

INVOLI is a technology company revolutionizing the aviation industry with an innovative solution for air traffic monitoring. With our comprehensive solution, we provide components to monitor the airspace—from aircraft transponder receiver nodes to data processing, analysis, and visualization (INVOLI.live).

We are currently looking for a skilled and self-motivated Support Engineer to join our dynamic team in downtown Syracuse, NY.

About you

• You are a versatile professional, equally comfortable working with hardware and software.
• You have a knack for problem-solving and enjoy taking a hands-on approach to diagnosing and resolving technical challenges.
• You possess excellent communication skills, enabling you to build strong relationships with customers and effectively translate their needs into actionable solutions.
• You are highly adaptable and eager to learn new tools, systems, and processes.
• You take pride in delivering high-quality support, ensuring customer satisfaction and success.
• You thrive in collaborative environments, sharing ideas and feedback to improve processes and solutions.

The role

As a Support Engineer at INVOLI, you will play a crucial role in bridging the gap between our technology and our customers. Your responsibilities will include:

• Providing technical support for both hardware (e.g., air traffic receivers) and software (e.g., INVOLI.live platform).
• Collaborating with customers to understand their needs, troubleshoot issues, and provide timely and effective solutions.
• Diagnosing and resolving problems, whether they involve hardware setups, software configurations, or data processing.
• Contributing to continuous improvement, identifying recurring issues and suggesting enhancements to products or processes.
• Coordinating with the R&D team to escalate complex technical problems and assist in their resolution.
• Documenting solutions, creating guides, and sharing knowledge to improve customer self-service and internal processes.
• Your work will ensure that our customers can maximize the benefits of INVOLI’s innovative solutions.

What we are looking for

• Generalist technical skills: Experience with both hardware and software systems, with the ability to troubleshoot issues in both domains.
• Customer-oriented mindset: Strong interpersonal and communication skills, enabling you to build trust and provide excellent support.
• Problem-solving abilities: A proactive approach to identifying and addressing technical challenges.
• Team player: Willingness to collaborate across teams to ensure seamless customer experiences.
• Technical experience: Familiarity with tools and systems similar to ours is a plus, but a willingness and capacity to learn is more important.

Working conditions

This position is based in our downtown Syracuse, NY office.

• Work schedule: Work from home is allowed on Monday and Friday, while Tuesday through Thursday require presence in the office.
• Work environment: Enjoy a collaborative and dynamic office culture, with opportunities to grow and develop your skills.
• Contract type: Please note that this position will be hired as an external contractor. This means that instead of a standard employment contract, the successful candidate will issue monthly invoices to INVOLI for their work.

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